Bamboo Rain

All sales are final however we realize that occasionally, damage can occur during the shipping process or perhaps you received the wrong item in error. Should this happen,

We ask that you please notify us immediately via email. Damaged or incorrect items must be returned within 14 days of your order delivery date. We are happy to refund the paid cost of returned item(s) according the terms below.

To initiate a return:

• Reply to your order email; if you no longer have your order email, email sales@woolridgecandleco.com and include your order number.
  
  Let us know which item(s) you need to return.
  
  All returns must be in their original packaging and unused; items cannot be burned or melted.
• Mail your item(s) form return (including your order number) to:
  
  Woolridge Candle Co.
  Returns
  PO  Box 892
  Indianapolis, IN 46206
  
  Buyer is responsible for: 1) the cost of return shipping and 2) repackaging item(s) so as no damage occurs during the return.
  
  We cannot exchange or return damaged or used items.
   
• Regarding returns: once we receive and inspect item(s), we'll issue a refund via the original payment method used on the order. It may take up to 48 hours for us to process the credit which is immediately sent to your bank. You should receive refund in your account approximately 5–10 business days after we process it.
   
• For returns: we'll ship your replacements within 48 hours of receiving and inspecting your item(s) depending on availability. If an item is out of stock, the item will be shipped as soon as it becomes available.
• Incorrect or Damaged Items:

If there's any issue with your order, we'll gladly correct it. Let us know if you received the wrong order, your order is incomplete or if you received any damaged item(s) within 14 days of the order delivery date:

• Reply to your order email; if you no longer have your order email, email sales@woolridge candleco.com and include your order number.
  
  Let us know the issue: wrong order, incomplete order or damaged item(s).
• If your order is incomplete, let us know the missing item(s).
  If your item(s) arrived damaged, please attach a photo of the damage to the email - this helps us with carrier claims.
   
• We'll take care of the rest (at no cost to you).